We may publish digital content such as photos, videos, stories, testimonials, case studies, feedback, event images, website articles, newsletters or social media posts.

Where a person is identifiable, we will seek appropriate consent before collecting, recording or publishing that person’s image, voice, story or personal information. Consent should be informed, voluntary, specific and recorded in writing where appropriate.

Before using identifiable digital media, we will take reasonable steps to explain:

• what content will be collected or used;
• where it may appear, such as our website, social media, newsletters, reports or promotional material;
• the purpose of using the content;
• whether the person’s name or other identifying details will be used;
• that online content may be copied, shared or stored by others once published; and
• how consent can be withdrawn for future use.

If a person withdraws consent, we will take reasonable steps to stop future use of the relevant material and remove it from platforms we control where practicable. We may not be able to remove copies already downloaded, shared, cached, archived or published by third parties.

We will not knowingly publish sensitive information about a person, including disability, health information, support needs or family circumstances, unless the person or their authorised representative has given appropriate consent or the publication is otherwise permitted by law.

For children, young people and people who need decision-making support, we will seek consent from a parent, guardian, authorised representative or other legally appropriate person where required, and we will involve the person as much as practicable in a way they can understand.