Choosing a Support Coordinator – What should I ask?

Support Coordinator with an NDIS participant

At Felicity Holistic Care our dedicated Support Coordinators work closely with NDIS participants to help them get the most out of their funding. From planning to implementation, they are here to help you navigate the NDIS journey every step of the way.

Explaining the NDIS process, from planning and budgeting to accessing services and reviews, Support Coordinators provide a wealth of knowledge and expertise related to disability support.

Wondering what questions, you should ask a prospective Support Coordinator?
Below, we list some of the important questions to ask, to help you choose the best Support Coordinator to meet your requirements.

What to ask a Support Coordinator

It’s important that a Support Coordinator is trustworthy and reliable and has the expertise and experience to ensure you receive the best support, and have choice and control.

We list some questions to consider when choosing a Support Coordinator to help you establish a productive and informed relationship, ensuring that you receive the best possible service tailored to your needs and goals.

  • What is your experience and expertise in disability support coordination? Inquire about your Support Coordinator’s background and qualifications in the field. How many years experience have they had? Do they hold qualifications and have the necessary certifications to work with the NDIS?
  • What services and supports are available to me under my NDIS plan? Get a comprehensive list of services and supports you are eligible for based on your plan.
  • How do you choose the most suitable service providers for my needs?  How wide is their network of providers, and what is their selection process? Will the Support coordinator declare and avoid any real or perceived conflicts of interest?
  • What strategies can I use to maximise the use of my NDIS budget effectively? How will the Support Coordinator help you with budgeting and financial management strategies that will optimise your funding?
  • How will the Support Coordinator help you advocate for your needs within the NDIS system? Understand how the Support Coordinator will help you advocate for yourself to ensure your needs are met.
  • What is the process for reviewing and making changes to my NDIS plan? Clarify the steps and timelines for plan reviews, and how your Support Coordinator can assist.
  • How will the Support Coordinator help to access mainstream and community services that complement your NDIS supports? Ask for recommendations and connections to other services in your community.
  • Can I exercise choice and control in my supports? Get the Support Coordinator to outline how they will assist you in having a greater say in your care and service selection. Your support coordinator should not make decisions for you, they should support you to make your own decisions.
  • What is the procedure for seeking assistance in times of crisis or when facing challenges with supports? Understand how your Support Coordinator can help during difficult situations and ensure that a plan is in place to prepare you for these situations. Your support coordinator can help you take action should a crisis situation occur.
  • Will the Support Coordinator establish clear communication and maintain regular contact? Discuss the preferred communication channels and agree on how often you will connect. Ask if the support coordinator can provide information to you in your preferred language.
  • Can you provide references or examples of successful cases you’ve managed? Request examples or references or client feedback to gauge your Support Coordinator’s track record.

These questions are a starting point to find out more about prospective Support Coordinators. You may wish to meet a Support Coordinator face-to-face to see if they are a good fit for you. A positive relationship with your Support Coordinator built on trust and respect will ensure you get the most out of your plan.

For further information please visit the NDIS:

To learn more about Felicity Holistic Care Support Coordination please visit: